Both primary care and urgent care appointments using HealthTap are included for every CHM member! It’s important to note that any associated lab, testing, or treatment costs are not included; however, eligible bills can be submitted to CHM for sharing per your program as outlined in the CHM Guidelines.

HealthTap’s primary care doctors are available for checkups, sudden illness, chronic conditions, prescription refills, and more. They're here to listen and be a partner in your health journey for years to come.

It’s important to note that HealthTap virtual visits are not intended for use in medical emergencies. Always call 911 or your local emergency service immediately if you think you have an emergency.

Through HealthTap, you’ll have access to same-day or same-week appointments, so you won’t have to experience month-long waits to been seen by a primary care physician. Plus, all video visits are included as part of CHM membership!

These services are available every day through HealthTap from 7am to 11pm ET.

Both primary care and urgent care video visits and messaging with your HealthTap primary care doctor are included in VCS for every CHM member (age 1+). It’s important to note that any associated lab, testing, or treatment costs are not included, however, eligible bills can be submitted to CHM for sharing per your program as outlined in the CHM Guidelines.

For virtual primary care visits, you’ll have a range of HealthTap primary care providers to pick from, so you can find a doctor you love for long-term care! For virtual urgent care visits, you’ll have on-demand access to the first available HealthTap doctor, whom you don't choose.

Children on your CHM membership won’t automatically appear in the user selection menu. Instead, you’ll add your child (age 1+) under the primary caregiver’s account after you register first.

If two parents are on the membership, we recommend registering any children under the account you’ll be using most often (the person who is the primary caregiver for your children’s healthcare needs).

The main patient must be present during any visits conducted via HealthTap. Doctors cannot proceed with the visit if the main patient is not present. This means that if an appointment is scheduled on behalf of a dependent child, the child must also be present during the visit.

Yes! HealthTap’s online doctors can recommend specialist or in-person care whenever it is clinically appropriate. You can then book an appointment with a specialist near you of your choice.

Should your doctor feel that a prescription is necessary, they'll electronically transmit your prescription immediately to your selected pharmacy where it will be filled per the pharmacy's standard protocol. We always recommend checking with the pharmacy to see when it'll be ready for pickup.

There are some medications that are always prescribed in person and cannot be prescribed by HealthTap doctors (or any other doctor seeing a patient online). These include opioids and other controlled substances (such as Adderall), and some psychiatric and lifestyle drugs.

It's important to note that only incident related prescriptions are eligible for sharing per the CHM Guidelines (in accordance with your selected program). You can submit any eligible medical bills to CHM for sharing after your appointment.

Yes, you’re welcome to download and use the HealthTap app for your appointments. However, please be sure to first complete your registration with the unique webpage before downloading or logging into the app: https://www.healthtap.com/landing/chm/. Using this link will help make sure your HealthTap account is connected!

Yes, you'll need to register through HealthTap as we are no longer partnered with HealthiestYou. After you register, you'll be ready to start using our new Virtual Care Solution!

According to a recent study conducted by the Commonwealth Fund, adults in the United States are the least likely to have an established relationship with a primary care provider compared to those in other high-income countries. This is despite evidence showing that prioritizing primary care leads to better health outcomes. Additionally, according to research by Nextera Healthcare, the average wait time to see a primary care provider is about 26 days, making it difficult to get care when needed.

In contrast, with VCS, you’ll have access to same-week or same-day primary care and urgent care appointments. Additionally, CHM members can get long-term ongoing care with board-certified doctors who listen to you when it matters most.

HealthTap doctors are board-certified with an accredited American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA) specialty board. They are based in the U.S., have at least one medical degree and have a valid and unrestricted license to practice in one or more U.S. states and no significant adverse professional action against the doctor's medical license.

Please use the specific webpage located here to sign up for HealthTap: https://www.healthtap.com/landing/chm/. You’ll need your last name and CHM member number to get started. This registration link will make sure your account is connected to the virtual visits included as part of your CHM membership!