According to a recent study conducted by the Commonwealth Fund, adults in the United States are the least likely to have an established relationship with a primary care provider compared to those in other high-income countries. This is despite evidence showing that prioritizing primary care leads to better health outcomes. Additionally, according to research by Nextera Healthcare, the average wait time to see a primary care provider is about 26 days, making it difficult to get care when needed.

In contrast, with VCS, you’ll have access to same-week or same-day primary care and urgent care appointments. Additionally, CHM members can get long-term ongoing care with board-certified doctors who listen to you when it matters most.

Both primary care and urgent care appointments using HealthTap are included for every CHM member! It’s important to note that any associated lab, testing, or treatment costs are not included, however, eligible bills can be submitted to CHM for sharing per your program as outlined in the CHM Guidelines.

HealthTap’s primary care doctors are available for checkups, sudden illness, chronic conditions, prescription refills, and more. They're here to listen and be a partner in your health journey for years to come.

It’s important to note that HealthTap virtual visits are not intended for use in medical emergencies. Always call 911 or your local emergency service immediately if you think you have an emergency.

Yes! HealthTap’s online doctors can recommend specialist or in-person care whenever it is clinically appropriate. You can then book an appointment with a specialist near you of your choice.

HealthTap doctors are board-certified with an accredited American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA) specialty board. They are based in the U.S., have at least one medical degree and have a valid and unrestricted license to practice in one or more U.S. states and no significant adverse professional action against the doctor's medical license.

As a CHM member, you can message your doctor for free for up to 90 days after your primary care appointment. Plus, have access to ask any health question to a panel of over 90 thousand doctors –with 100% confidentiality.

For virtual primary care visits, you’ll have a range of HealthTap primary care providers to pick from, so you can find a doctor you love for long-term care! For virtual urgent care visits, you’ll have on-demand access to the first available HealthTap doctor, whom you don't choose.

Yes, you’ll need to register through HealthTap to start using our new Virtual Care Solution. Be sure to keep an eye on your inbox in the coming weeks for more information on next steps.

Both primary care and urgent care appointments using HealthTap are included for every CHM member! It’s important to note that any associated
lab, testing, or treatment costs are not included, however, eligible bills can be submitted to CHM for sharing per your program as outlined in the CHM Guidelines.

Starting Dec. 28, 2024, you’ll have access to flexible same-day or same-week video appointments! These services are available every day from 7am to 11pm ET